In his work at HMI, Andrew connects to customers and acts as liaison to the product development team. He is a seasoned practitioner of Design Thinking, having led teams in the design of consumer products, award-winning healthcare delivery devices and new services.
He ran IDEO’s Chicago office for seven years, and was named Partner in 2007. Andrew published Everyday Engineering: What Engineers See, a book that gives a glimpse of the world through the eyes of an engineer.
Driven by his passion for sustainability and the environment, Andrew designed several energy-related services, including the creation of a new customer experience for low-income residents, resulting in more on-time payments and significantly lower energy consumption. Andrew lives in Kenosha, WI with his family and sits on the board of the Delta Institute in Chicago.
B.S. (Eng), Mechanical Engineering, Imperial College of Science, Technology & Medicine
M.Des.(RCA), Industrial Design Engineering, Royal College of Art